{"id":2233,"date":"2026-09-10T14:08:37","date_gmt":"2026-09-10T18:08:37","guid":{"rendered":"https:\/\/www.sigmia.com\/solution\/logiciel-gestion-administrative\/module-centre-de-services-partages\/"},"modified":"2026-09-10T14:08:37","modified_gmt":"2026-09-10T18:08:37","slug":"module-centre-de-services-partages","status":"publish","type":"solution","link":"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/module-centre-de-services-partages\/","title":{"rendered":"Centre de services partag\u00e9s RH"},"content":{"rendered":"\t\t<header class=\"header-title-b section-block black themed no-background\" data-scroll-section>\n\t\t\t<div class=\"container container-main\">\n\t\t\t\t<div class=\"row row-main\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-title\">\n\t\t\t\t\t\t\t<div class=\"wrapper\" data-glass>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">Module centre de services partag\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"title-2\">Des demandes mieux orient\u00e9es. Un service RH plus coh\u00e9rent.\n<\/h1>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-content\">\n\t\t\t\t\t\t\t<div class=\"wrapper\" data-glass>\n\t\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t\t<p>Le Centre de services partag\u00e9s Sigmia centralise, qualifie et suit les demandes RH. Il donne aux employ\u00e9s un point d\u2019entr\u00e9e commun et aux \u00e9quipes une vision claire des priorit\u00e9s, des responsabilit\u00e9s et des d\u00e9lais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/demo\/\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\tdata-analytics-event=\"demo_cta_click\" data-analytics-type=\"click\" data-analytics-cta-location=\"Hero\"\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#video\"\n\t\t\t\tclass=\"button button-secondary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Voir le module en action<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Voir le module en action<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"colored-line-wrapper \" data-animation=\"line\" data-line-draw data-line-alive style=\"--line-gradient-angle: 135deg; --line-width: 1778; --line-height: 787\">\n\t\t\t<svg class=\"line-shape\" viewBox=\"0 0 1778 787\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<linearGradient class=\"linear-gradient\" id=\"line-gradient-6aa3e0c768a87\" gradientUnits=\"userSpaceOnUse\" x1=\"201.55427486964\" y1=\"-293.94572513036\" x2=\"1576.4457251304\" y2=\"1080.9457251304\">\n\t\t\t\t\t<stop offset=\"0%\" stop-color=\"#00c0c0\" \/>\n\t\t\t\t\t<stop offset=\"10%\" stop-color=\"#00c0c0\" \/>\n\t\t\t\t\t<stop offset=\"45%\" stop-color=\"#ffc639\" \/>\n\t\t\t\t\t<stop offset=\"55%\" stop-color=\"#ffc639\" \/>\n\t\t\t\t\t<stop offset=\"90%\" stop-color=\"#ff3f4a\" \/>\n\t\t\t\t\t<stop offset=\"100%\" stop-color=\"#ff3f4a\" \/>\n\t\t\t\t<\/linearGradient>\n\t\t\t\t<path class=\"line-path\" d=\"M32.5052 139.297C140.422 323.63 347.662 413.832 547.036 382.022L549.472 381.67C634.268 369.427 728.438 319.497 808.2 266.595C898.132 206.946 873.426 78.0441 771.87 41.5453C644.905 -4.08541 530.306 133.897 598.47 250.327L845.22 671.799C893.366 754.037 1000.81 778.773 1080.07 725.864C1147.84 680.629 1172.63 592.825 1138.53 518.829L1117.87 473.992C1093.64 421.395 1113.26 358.992 1163.24 329.732C1216.89 298.321 1285.85 316.352 1317.26 370.006L1341.25 410.984C1385.91 487.27 1483.96 512.906 1560.24 468.245L1744.72 360.244\" stroke=\"url(#line-gradient-6aa3e0c768a87)\" stroke-width=\"65\" stroke-linecap=\"round\" fill=\"none\"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t\t\t\t\t<\/header>\n\n\n\t\t<section class=\"list-text-list-b section-block no-background\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row row-main\">\n\t\t\t\t\t<div class=\"col-md-12\">\n\t\t\t\t\t\t<div class=\"main-wrapper themed black\">\n\t\t\t\t\t\t\t<div class=\"col-xl-4 col-lg-5\">\n\t\t\t\t\t\t\t\t<div class=\"col-left\" data-sticky-element-parent>\n\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper\" data-animation=\"stickyElement\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">Les d\u00e9fis<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title-3\">Quand les demandes se dispersent, le suivi devient in\u00e9gal\n<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Les questions sur la paie, les avantages sociaux, les documents et les politiques arrivent par plusieurs canaux. Les employ\u00e9s r\u00e9p\u00e8tent leur situation et les \u00e9quipes perdent de vue les priorit\u00e9s et les dossiers \u00e0 escalader.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-xl-8 col-lg-7 right-column\">\n\t\t\t\t\t\t\t\t\t<div class=\"columns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"column compare-column--sentiment_dissatisfied\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title title-3\">Sans le module\n<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"items-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_dissatisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les demandes arrivent par plusieurs canaux<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_dissatisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Le contexte doit \u00eatre r\u00e9p\u00e9t\u00e9 \u00e0 chaque intervenant<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_dissatisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les responsabilit\u00e9s sont difficiles \u00e0 d\u00e9terminer<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_dissatisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les escalades sont suivies manuellement<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_dissatisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les \u00e9changes sensibles restent dans les courriels<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"column compare-column--sentiment_satisfied\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title title-3\">Avec le module\n<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"items-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_satisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les demandes sont regroup\u00e9es dans un m\u00eame espace<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_satisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Le contexte autoris\u00e9 accompagne le dossier<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_satisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Chaque demande est dirig\u00e9e vers la bonne \u00e9quipe<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_satisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les d\u00e9lais et les escalades sont visibles<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"material-symbols-outlined list-item-icon\" aria-hidden=\"true\">sentiment_satisfied<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-item-text\"><p>Les acc\u00e8s sont encadr\u00e9s selon les autorisations<\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"ellipse-effect ellipse-1 accent turquoise\"><\/div>\n\t\t\t\t\t<div class=\"ellipse-effect ellipse-2 accent turquoise\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\t\t<section class=\"list-text-list-c section-block themed accent no-background rainbow-border-effect turquoise\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row row-main\">\n\t\t\t\t\t<div class=\"col-lg-4 offset-lg-1\" data-sticky-element-parent>\n\t\t\t\t\t\t<div class=\"col-left themed turquoise\" data-animation=\"stickyElement\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">Fonctionnalit\u00e9s cl\u00e9s<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title-3\">Six capacit\u00e9s pour structurer vos services RH\n<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t\t<p>Le module organise le parcours de la recherche d\u2019une r\u00e9ponse \u00e0 la r\u00e9solution du dossier. Des organisations l\u2019utilisent pour g\u00e9rer plusieurs milliers de demandes chaque ann\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#module-en-action\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Voir le module en action<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Voir le module en action<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-6 right-column\">\n\t\t\t\t\t\t\t<ul class=\"items-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">01<\/span>\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Point d\u2019entr\u00e9e multicanal<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Regroupez les demandes provenant du portail, du courriel ou de l\u2019agent conversationnel dans un environnement commun.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">02<\/span>\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Base de connaissances RH<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Mettez les proc\u00e9dures, politiques et r\u00e9ponses valid\u00e9es \u00e0 la disposition des employ\u00e9s et des gestionnaires autoris\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">03<\/span>\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Qualification et contexte<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Recueillez les renseignements et les pi\u00e8ces n\u00e9cessaires, puis utilisez les donn\u00e9es autoris\u00e9es de la Base RH pour contextualiser le dossier.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">04<\/span>\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Attribution et escalade<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Dirigez les demandes selon leur sujet et leur priorit\u00e9. D\u00e9finissez les responsabilit\u00e9s, les niveaux d\u2019escalade et les \u00e9tapes de traitement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">05<\/span>\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">D\u00e9lais et confidentialit\u00e9<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Suivez les engagements de r\u00e9ponse et de r\u00e9solution. Limitez l\u2019acc\u00e8s aux dossiers sensibles selon les r\u00f4les et les autorisations.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">06<\/span>\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Tableaux de bord op\u00e9rationnels<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Analysez les volumes, motifs, d\u00e9lais, escalades, charges et demandes en attente afin de mieux piloter le service.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"ellipse-effect\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\t\t<section class=\"media-player-a section-block themed black no-background text-under\" data-scroll-section id=\"video\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row row-main\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title-3\">De la question \u00e0 la r\u00e9solution, sans perdre le contexte\n<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Voyez comment une question peut recevoir une r\u00e9ponse issue de la base de connaissances, puis devenir un dossier qualifi\u00e9, attribu\u00e9 et escalad\u00e9 lorsqu\u2019une intervention humaine est n\u00e9cessaire.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"row row-media\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t\t\n\t<div class=\"media-wrapper\" data-video-player-dialog-trigger=\"video-player-overlay-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1118\" height=\"629\" src=\"https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97.png\" class=\"static-image\" alt=\"\" loading=\"lazy\" 0=\"\" srcset=\"https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97.png 1118w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-300x169.png 300w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-1024x576.png 1024w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-768x432.png 768w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-96x54.png 96w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-80x45.png 80w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-186x105.png 186w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-206x116.png 206w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-238x134.png 238w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-275x155.png 275w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-428x241.png 428w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-550x309.png 550w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-580x326.png 580w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-780x439.png 780w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-885x498.png 885w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-900x506.png 900w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/sitemigrator-f892f5a78e97-960x540.png 960w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<button class=\"button button-icon  button-play\" aria-label=\"Jouer\">\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\"><i class=\"material-symbols-outlined \" aria-hidden=\"true\">play_arrow<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\n<dialog id=\"video-player-overlay-1\" class=\"dialog video-player-overlay\" inert data-dialog-video-player-overlay=\"video-player-overlay-1\">\n\t<div class=\"dialog-wrapper\">\n\t\t\t\t\t<button class=\"button button-icon  dialog-close\" data-video-player-dialog-close aria-label=\"dialog.close\">\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\"><i class=\"material-symbols-outlined \" aria-hidden=\"true\">close<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t\t<div class=\"dialog-content\" data-dialog-content>\n\t\t\t\t\t\t\t\t\t\t\t<iframe class=\"iframe\" data-video-player-iframe data-no-lazy referrerpolicy=\"strict-origin-when-cross-origin\" src=\"https:\/\/www.youtube.com\/embed\/p54aQJq_KYY?enablejsapi=1&#038;origin=https:\/\/www.sigmia.com\" title=\"video_player.iframe.title\" allow=\"accelerometer; fullscreen; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share; autoplay\"><\/iframe>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/dialog>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t\n\n\t\t<section class=\"header-secondary-a section-block black themed no-background media-text-image-a\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row row-main\">\n\t\t\t\t\t<div class=\"col-lg-10 offset-lg-1 col-main\">\n\t\t\t\t\t\t<div class=\"content\" data-glass>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">IA int\u00e9gr\u00e9e<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title title-2\">Une assistance qui guide chaque demande vers la bonne r\u00e9ponse\n<\/h2>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t\t\t<p>L\u2019IA priv\u00e9e et contextualis\u00e9e de Sigmia peut proposer des contenus autoris\u00e9s, aider \u00e0 qualifier une demande et soutenir son attribution. Les r\u00e9ponses sensibles demeurent sous la responsabilit\u00e9 des \u00e9quipes autoris\u00e9es.<\/p>\n<ul>\n<li>Proposer une r\u00e9ponse \u00e0 partir des contenus valid\u00e9s<\/li>\n<li>Pr\u00e9remplir et qualifier une demande<\/li>\n<li>Soutenir sa priorisation, son attribution et son escalade<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/intelligence-artificielle\/\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">D\u00e9couvrir l\u2019IA Sigmia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">D\u00e9couvrir l\u2019IA Sigmia<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-back\">\n\t\t\t\t\t\t\t\t<div class=\"image-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/11veiS9VtDiuXwr-mwm75nVGnC8Xnbq0E.jpg\" class=\"image\" alt=\"\" sizes=\"auto\" loading=\"lazy\" srcset=\"https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/11veiS9VtDiuXwr-mwm75nVGnC8Xnbq0E.jpg 2560w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/11veiS9VtDiuXwr-mwm75nVGnC8Xnbq0E-300x300.jpg 300w, https:\/\/cdn.sigma-rh.net\/website-media\/wp-content\/uploads\/2026\/09\/11veiS9VtDiuXwr-mwm75nVGnC8Xnbq0E-1024x1024.jpg 1024w, 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y2=\"112.40154300015\">\n\t\t\t\t\t<stop offset=\"0%\" stop-color=\"#00c0c0\" \/>\n\t\t\t\t\t<stop offset=\"10%\" stop-color=\"#00c0c0\" \/>\n\t\t\t\t\t<stop offset=\"45%\" stop-color=\"#ffc639\" \/>\n\t\t\t\t\t<stop offset=\"55%\" stop-color=\"#ffc639\" \/>\n\t\t\t\t\t<stop offset=\"90%\" stop-color=\"#ff3f4a\" \/>\n\t\t\t\t\t<stop offset=\"100%\" stop-color=\"#ff3f4a\" \/>\n\t\t\t\t<\/linearGradient>\n\t\t\t\t<path class=\"line-path\" d=\"M32.5 616.197C227.503 616.197 394.157 494.271 461.055 322.161L461.902 320.074C530.355 151.398 695.353 32.5 888.01 32.5H1058.93C1183.64 32.5 1284.74 133.601 1284.74 258.316V285.765C1284.74 395.32 1195.93 484.132 1086.38 484.132H1014.01C944.422 484.132 888.01 427.721 888.01 358.133C888.01 288.546 944.422 232.134 1014.01 232.134H1472.5\" stroke=\"url(#line-gradient-6aa3e0c76bdaf)\" stroke-width=\"65\" stroke-linecap=\"round\" fill=\"none\"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t<section class=\"text-testimonials-a section-block no-background\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-lg-10 offset-lg-1 col-md-8 offset-md-2\">\n\t\t\t\t\t\t<div class=\"splide slider\" data-splide-slider data-splide=\"{&quot;type&quot;:&quot;slide&quot;,&quot;pagination&quot;:false,&quot;arrows&quot;:false,&quot;cloneStatus&quot;:false,&quot;autoplay&quot;:false,&quot;interval&quot;:4000,&quot;pauseOnHover&quot;:true,&quot;pauseOnFocus&quot;:true,&quot;resetProgress&quot;:false}\" style=\"--slider-total-slide: 1\">\n\t\t\t\t\t\t\t<div class=\"splide__track slider-track\">\n\t\t\t\t\t\t\t\t<div class=\"splide__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrapper splide__slide themed turquoise\" style=\"--index: 1;\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\">\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"figure\">\n\t\t\t\t\t\t\t\t\t\t\t\t<blockquote class=\"blockquote\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u00ab D\u00e8s les premiers jours, l\u2019\u00e9quipe Sigmia a d\u00e9montr\u00e9 beaucoup d\u2019int\u00e9r\u00eat et d\u2019engagement envers nos besoins. Cette dynamique de travail positive a grandement facilit\u00e9 l\u2019implantation, dans un environnement agr\u00e9able et productif. \u00bb\t\t\t\t\t\t\t\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"author-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"author\">Secr\u00e9taire d\u2019\u00e9lection<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"info\">\u00c9lections Montr\u00e9al<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\t\t<section class=\"cards-swivel section-block no-background black themed\" data-scroll-section data-animation=\"cardsSwivel\">\n\t\t\t<div class=\"container content-container\">\n\t\t\t\t<div class=\"row row-main\">\n\t\t\t\t\t<div class=\"col-xl-4 offset-xl-4 col-lg-6 offset-lg-3 col-md-8 offset-md-2 col-sm-10 offset-sm-1 content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">Suite gestion administrative<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title-3\">Reliez chaque demande aux bonnes donn\u00e9es et aux bons processus\n<\/h2>\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t<p>Le Centre de services partag\u00e9s s\u2019appuie sur la Base RH et dirige les utilisateurs vers les processus n\u00e9cessaires au traitement de leur situation.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Voir la suite compl\u00e8te<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Voir la suite compl\u00e8te<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container cards-container\">\n\t\t\t\t<div class=\"swivel-wrapper\">\n\t\t\t\t\t<ul class=\"cards-list\" data-cards-list>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"card-item\" data-card-item>\n\t\t\t\t\t\t\t\t<article class=\"card\" data-card>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/base-rh\/\" target=\"\" class=\"link-overlay\"><\/a>\t\t\t\t\t\t\t\t\t<div class=\"card-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-number\">01<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Base RH<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Utilisez les renseignements autoris\u00e9s de l\u2019employ\u00e9 pour contextualiser et diriger sa demande.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/base-rh\/\"\n\t\t\t\tclass=\"button button-icon\"\n\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"\">\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\"><i class=\"material-symbols-outlined \" aria-hidden=\"true\">arrow_forward<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"card-item\" data-card-item>\n\t\t\t\t\t\t\t\t<article class=\"card\" data-card>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/logiciel-signature-electronique\/\" target=\"\" class=\"link-overlay\"><\/a>\t\t\t\t\t\t\t\t\t<div class=\"card-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-number\">02<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Signature \u00e9lectronique<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>D\u00e9clenchez une signature lorsqu\u2019un dossier n\u00e9cessite une autorisation, une d\u00e9claration ou un engagement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/logiciel-signature-electronique\/\"\n\t\t\t\tclass=\"button button-icon\"\n\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"\">\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\"><i class=\"material-symbols-outlined \" aria-hidden=\"true\">arrow_forward<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"card-item\" data-card-item>\n\t\t\t\t\t\t\t\t<article class=\"card\" data-card>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/compte-de-depenses\/\" target=\"\" class=\"link-overlay\"><\/a>\t\t\t\t\t\t\t\t\t<div class=\"card-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-number\">03<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Comptes de d\u00e9penses<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Dirigez les questions sur les d\u00e9penses vers les renseignements et les responsables concern\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/compte-de-depenses\/\"\n\t\t\t\tclass=\"button button-icon\"\n\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"\">\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\"><i class=\"material-symbols-outlined \" aria-hidden=\"true\">arrow_forward<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"card-item\" data-card-item>\n\t\t\t\t\t\t\t\t<article class=\"card\" data-card>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/logiciel-de-paie\/\" target=\"\" class=\"link-overlay\"><\/a>\t\t\t\t\t\t\t\t\t<div class=\"card-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-number\">04<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-4 item-title\">Traitement de la paie<\/h3>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Centralisez les questions de paie et conservez une trace claire des r\u00e9ponses et des suivis.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/logiciel-de-paie\/\"\n\t\t\t\tclass=\"button button-icon\"\n\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"\">\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\"><i class=\"material-symbols-outlined \" aria-hidden=\"true\">arrow_forward<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<svg\n\t\t\t\t\t\tviewBox=\"-720 -1455 1440 273\"\n\t\t\t\t\t\tpreserveAspectRatio=\"xMidYMax meet\"\n\t\t\t\t\t\tclass=\"swivel-circle-desktop\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t<filter\n\t\t\t\t\t\t\t\tid=\"6aa3e0c76c4e6-stroke-blur\"\n\t\t\t\t\t\t\t\tx=\"-50%\"\n\t\t\t\t\t\t\t\ty=\"-50%\"\n\t\t\t\t\t\t\t\twidth=\"200%\"\n\t\t\t\t\t\t\t\theight=\"200%\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<feGaussianBlur in=\"SourceGraphic\" stdDeviation=\"25\" \/>\n\t\t\t\t\t\t\t<\/filter>\n\t\t\t\t\t\t\t<linearGradient\n\t\t\t\t\t\t\t\tid=\"6aa3e0c76c4e6-gradient-swivel\"\n\t\t\t\t\t\t\t\tgradientTransform=\"rotate(273.5deg)\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<stop offset=\"2.41%\" stop-color=\"#FF3F4A\" \/>\n\t\t\t\t\t\t\t\t<stop offset=\"48.01%\" stop-color=\"#FFC639\" \/>\n\t\t\t\t\t\t\t\t<stop offset=\"89.43%\" stop-color=\"#00C0C0\" \/>\n\t\t\t\t\t\t\t<\/linearGradient>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<circle\n\t\t\t\t\t\t\tcx=\"0\"\n\t\t\t\t\t\t\tcy=\"0\"\n\t\t\t\t\t\t\tr=\"1385\"\n\t\t\t\t\t\t\tfill=\"transparent\"\n\t\t\t\t\t\t\tstroke=\"url(#6aa3e0c76c4e6-gradient-swivel)\"\n\t\t\t\t\t\t\tstroke-width=\"30\"\n\t\t\t\t\t\t\tfilter=\"url(#6aa3e0c76c4e6-stroke-blur)\"\n\t\t\t\t\t\t\tid=\"6aa3e0c76c4e6-stroke\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t<circle\n\t\t\t\t\t\t\tcx=\"0\"\n\t\t\t\t\t\t\tcy=\"0\"\n\t\t\t\t\t\t\tr=\"1385\"\n\t\t\t\t\t\t\tfill=\"var(--background-primary)\"\n\t\t\t\t\t\t\tid=\"6aa3e0c76c4e6-fill-stroke\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t<svg\n\t\t\t\t\t\tviewBox=\"-473 -1455 946 153\"\n\t\t\t\t\t\tpreserveAspectRatio=\"xMidYMax meet\"\n\t\t\t\t\t\tclass=\"swivel-circle-mobile\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t<filter\n\t\t\t\t\t\t\t\tid=\"6aa3e0c76c4e7-stroke-blur\"\n\t\t\t\t\t\t\t\tx=\"-50%\"\n\t\t\t\t\t\t\t\ty=\"-50%\"\n\t\t\t\t\t\t\t\twidth=\"200%\"\n\t\t\t\t\t\t\t\theight=\"200%\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<feGaussianBlur in=\"SourceGraphic\" stdDeviation=\"25\" \/>\n\t\t\t\t\t\t\t<\/filter>\n\t\t\t\t\t\t\t<linearGradient\n\t\t\t\t\t\t\t\tid=\"6aa3e0c76c4e7-gradient-swivel\"\n\t\t\t\t\t\t\t\tgradientTransform=\"rotate(273.5deg)\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<stop offset=\"2.41%\" stop-color=\"#FF3F4A\" \/>\n\t\t\t\t\t\t\t\t<stop offset=\"48.01%\" stop-color=\"#FFC639\" \/>\n\t\t\t\t\t\t\t\t<stop offset=\"89.43%\" stop-color=\"#00C0C0\" \/>\n\t\t\t\t\t\t\t<\/linearGradient>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<circle\n\t\t\t\t\t\t\tcx=\"0\"\n\t\t\t\t\t\t\tcy=\"0\"\n\t\t\t\t\t\t\tr=\"1385\"\n\t\t\t\t\t\t\tfill=\"transparent\"\n\t\t\t\t\t\t\tstroke=\"url(#6aa3e0c76c4e7-gradient-swivel)\"\n\t\t\t\t\t\t\tstroke-width=\"30\"\n\t\t\t\t\t\t\tfilter=\"url(#6aa3e0c76c4e7-stroke-blur)\"\n\t\t\t\t\t\t\tid=\"6aa3e0c76c4e7-stroke\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t<circle\n\t\t\t\t\t\t\tcx=\"0\"\n\t\t\t\t\t\t\tcy=\"0\"\n\t\t\t\t\t\t\tr=\"1385\"\n\t\t\t\t\t\t\tfill=\"var(--background-primary)\"\n\t\t\t\t\t\t\tid=\"6aa3e0c76c4e7-fill-stroke\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\t<section class=\"list-faq-a section-block themed black no-background rainbow-border-effect\" data-scroll-section>\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row row-main\" >\n\t\t\t\t<div class=\"col-md-4 col-left\" data-sticky-element-parent>\n\t\t\t\t\t<div class=\"content-wrapper\" data-animation=\"stickyElement\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"upper-title-1\">Questions fr\u00e9quentes<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<h2 class=\"title-2\">Tout ce que vous devez savoir sur le Centre de services partag\u00e9s\n<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t<p>Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question?<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/nous-contacter\/\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">\u00c9changer avec nos sp\u00e9cialistes<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">\u00c9changer avec nos sp\u00e9cialistes<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-8 right-column\">\n\t\t\t\t\t\t<div class=\"open-collapse-container\" data-collapser-module=\"default\">\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"444fcacce073d0d1b6fed8f4dfca7ba40\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-444fcacce073d0d1b6fed8f4dfca7ba40\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Qu\u2019est-ce qu\u2019un Centre de services partag\u00e9s RH?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-444fcacce073d0d1b6fed8f4dfca7ba40\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Un CSP RH fournit un point d\u2019entr\u00e9e commun pour les questions et les demandes des employ\u00e9s et des gestionnaires.<br \/>\nIl r\u00e9unit une base de connaissances, la gestion des dossiers, leur attribution, leur suivi et des indicateurs de service.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"c99ccb308e4a61215f5d09e7084884da1\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-c99ccb308e4a61215f5d09e7084884da1\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Quelle diff\u00e9rence avec un portail RH?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-c99ccb308e4a61215f5d09e7084884da1\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Un portail donne acc\u00e8s \u00e0 des renseignements et \u00e0 des services.<br \/>\nLe Centre de services partag\u00e9s ajoute la gestion des demandes n\u00e9cessitant une intervention, avec un statut, une priorit\u00e9, un responsable et des d\u00e9lais.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"090cc2088a290f89e44bd6f100b9e7872\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-090cc2088a290f89e44bd6f100b9e7872\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Comment fonctionnent les escalades?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-090cc2088a290f89e44bd6f100b9e7872\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Des r\u00e8gles peuvent d\u00e9finir quand et vers qui un dossier doit \u00eatre escalad\u00e9 selon son sujet, sa priorit\u00e9, son anciennet\u00e9 ou son niveau de service.<br \/>\nL\u2019historique demeure associ\u00e9 au dossier pendant le transfert.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"14f506edb3d38765f3529c6c7081aef03\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-14f506edb3d38765f3529c6c7081aef03\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Quel volume de demandes peut \u00eatre g\u00e9r\u00e9?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-14f506edb3d38765f3529c6c7081aef03\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Des clients de Sigmia utilisent le module pour traiter plusieurs milliers de dossiers chaque ann\u00e9e.<br \/>\nLes cat\u00e9gories, \u00e9quipes, responsabilit\u00e9s et indicateurs peuvent \u00eatre adapt\u00e9s au volume et au mod\u00e8le de service retenu.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"2852199785045e5face1d034055dc10f4\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-2852199785045e5face1d034055dc10f4\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Comment les dossiers sensibles sont-ils prot\u00e9g\u00e9s?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-2852199785045e5face1d034055dc10f4\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Les acc\u00e8s peuvent \u00eatre d\u00e9finis selon la cat\u00e9gorie de la demande, les r\u00f4les et les autorisations.<br \/>\nLes pi\u00e8ces jointes, les notes et les \u00e9changes demeurent accessibles aux personnes autoris\u00e9es.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"bd9928cdadb872f8c329ffb98c4594d35\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-bd9928cdadb872f8c329ffb98c4594d35\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Peut-on suivre les engagements de service?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-bd9928cdadb872f8c329ffb98c4594d35\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Oui. Les \u00e9quipes peuvent suivre les d\u00e9lais de r\u00e9ponse et de r\u00e9solution, les dossiers en attente, les escalades et le respect des engagements d\u00e9finis.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Qu\u2019est-ce qu\u2019un Centre de services partag\u00e9s RH?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Un CSP RH fournit un point d\u2019entr\u00e9e commun pour les questions et les demandes des employ\u00e9s et des gestionnaires.<br \/>\\nIl r\u00e9unit une base de connaissances, la gestion des dossiers, leur attribution, leur suivi et des indicateurs de service.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Quelle diff\u00e9rence avec un portail RH?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Un portail donne acc\u00e8s \u00e0 des renseignements et \u00e0 des services.<br \/>\\nLe Centre de services partag\u00e9s ajoute la gestion des demandes n\u00e9cessitant une intervention, avec un statut, une priorit\u00e9, un responsable et des d\u00e9lais.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Comment fonctionnent les escalades?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Des r\u00e8gles peuvent d\u00e9finir quand et vers qui un dossier doit \u00eatre escalad\u00e9 selon son sujet, sa priorit\u00e9, son anciennet\u00e9 ou son niveau de service.<br \/>\\nL\u2019historique demeure associ\u00e9 au dossier pendant le transfert.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Quel volume de demandes peut \u00eatre g\u00e9r\u00e9?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Des clients de Sigmia utilisent le module pour traiter plusieurs milliers de dossiers chaque ann\u00e9e.<br \/>\\nLes cat\u00e9gories, \u00e9quipes, responsabilit\u00e9s et indicateurs peuvent \u00eatre adapt\u00e9s au volume et au mod\u00e8le de service retenu.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Comment les dossiers sensibles sont-ils prot\u00e9g\u00e9s?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Les acc\u00e8s peuvent \u00eatre d\u00e9finis selon la cat\u00e9gorie de la demande, les r\u00f4les et les autorisations.<br \/>\\nLes pi\u00e8ces jointes, les notes et les \u00e9changes demeurent accessibles aux personnes autoris\u00e9es.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Peut-on suivre les engagements de service?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Oui. Les \u00e9quipes peuvent suivre les d\u00e9lais de r\u00e9ponse et de r\u00e9solution, les dossiers en attente, les escalades et le respect des engagements d\u00e9finis.<\/p>\"\n            }\n        }\n    ]\n}<\/script>\t\t<\/div>\n\t<\/section>\n\n\n\t\t<section class=\"text-cta-a section-block black themed\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-lg-12 cta\">\n\t\t\t\t\t\t<div class=\"cta-wrapper row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"colored-line-wrapper \" data-animation=\"line\" data-line-draw data-line-alive style=\"--line-gradient-angle: 285deg; --line-width: 1505; --line-height: 649\">\n\t\t\t<svg class=\"line-shape\" viewBox=\"0 0 1505 649\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<linearGradient class=\"linear-gradient\" id=\"line-gradient-6aa3e0c76d1b5\" gradientUnits=\"userSpaceOnUse\" x1=\"1544.0622177304\" y1=\"536.59845699985\" x2=\"-39.062217730408\" y2=\"112.40154300015\">\n\t\t\t\t\t<stop offset=\"0%\" stop-color=\"#00c0c0\" \/>\n\t\t\t\t\t<stop offset=\"10%\" stop-color=\"#00c0c0\" \/>\n\t\t\t\t\t<stop offset=\"45%\" stop-color=\"#ffc639\" \/>\n\t\t\t\t\t<stop offset=\"55%\" stop-color=\"#ffc639\" \/>\n\t\t\t\t\t<stop offset=\"90%\" stop-color=\"#ff3f4a\" \/>\n\t\t\t\t\t<stop offset=\"100%\" stop-color=\"#ff3f4a\" \/>\n\t\t\t\t<\/linearGradient>\n\t\t\t\t<path class=\"line-path\" d=\"M32.5 616.197C227.503 616.197 394.157 494.271 461.055 322.161L461.902 320.074C530.355 151.398 695.353 32.5 888.01 32.5H1058.93C1183.64 32.5 1284.74 133.601 1284.74 258.316V285.765C1284.74 395.32 1195.93 484.132 1086.38 484.132H1014.01C944.422 484.132 888.01 427.721 888.01 358.133C888.01 288.546 944.422 232.134 1014.01 232.134H1472.5\" stroke=\"url(#line-gradient-6aa3e0c76d1b5)\" stroke-width=\"65\" stroke-linecap=\"round\" fill=\"none\"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cta-content col-lg-6 col-md-8 offset-lg-3 offset-md-2\" data-glass>\n\t\t\t\t\t\t\t\t<h2 class=\"title-2\">Donnez \u00e0 chaque demande un parcours clair et suivi\n<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/demo\/\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\tdata-analytics-event=\"demo_cta_click\" data-analytics-type=\"click\" data-analytics-cta-location=\"CTA\"\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/\"\n\t\t\t\tclass=\"button button-secondary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Explorer la suite Gestion administrative<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Explorer la suite Gestion administrative<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"<p>Des demandes mieux orient\u00e9es. Un service RH plus coh\u00e9rent.<\/p>\n","protected":false},"featured_media":0,"parent":2139,"menu_order":15,"template":"","class_list":["post-2233","solution","type-solution","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centre de services partag\u00e9s RH | SIGMIA<\/title>\n<meta name=\"description\" content=\"Centralisez toutes vos demandes RH dans un portail unique. Le centre de services partag\u00e9s RH de SIGMIA automatise le traitement, am\u00e9liore le suivi et optimise l\u2019exp\u00e9rience employ\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sigmia.com\/fr-ca\/logiciel-gestion-administrative\/module-centre-de-services-partages\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centre de services partag\u00e9s RH | SIGMIA\" \/>\n<meta property=\"og:description\" content=\"Centralisez toutes vos demandes RH dans un portail unique. 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