{"id":627,"date":"2026-07-29T11:49:05","date_gmt":"2026-07-29T15:49:05","guid":{"rendered":"https:\/\/www.sigmia.com\/emojis-at-work-for-or-against\/"},"modified":"2026-09-09T22:38:19","modified_gmt":"2026-09-10T02:38:19","slug":"emojis-at-work-for-or-against","status":"publish","type":"post","link":"https:\/\/www.sigmia.com\/en-ca\/emojis-at-work-for-or-against\/","title":{"rendered":"For or Against Emojis at Work?"},"content":{"rendered":"\t\t<section class=\"blog-content section-block black themed no-background\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-8\">\n\t\t\t\t\t\t<div class=\"top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Emojis showed up on our phones in 2010, and almost immediately most of us got into the habit of punctuating our texts with \ud83d\ude42 and \u2764\ufe0f. Today, plenty of people don&#8217;t hesitate to drop a \ud83d\ude4c or a \ud83d\ude06 into their messages \u2014 to friends and family, and to colleagues too.<\/p>\n<p>A <a href=\"https:\/\/www.hrdive.com\/news\/duolingo-and-slack-highlight-the-power-and-pitfalls-of-emojis-at-work\/627577\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">2022 survey by Slack and Duolingo<\/a> of 9,400 hybrid workers across eleven countries, Canada among them, bore this out:<\/p>\n<ul>\n<li>73% say they send emojis to their friends<\/li>\n<li>68% to family members<\/li>\n<li>53% to colleagues<\/li>\n<\/ul>\n<p>Are these small, playful images too casual for a professional setting? The answer is far from unanimous.<\/p>\n<h2 id=\"emojis-reduce-ambiguity\">Emojis Reduce Ambiguity<\/h2>\n<p>Today, most professional communication happens through a screen, in large part because of how widespread remote work has become. And in understanding a message, tone of voice and facial expressions sometimes matter as much as the words themselves. A terse line like &#8220;We need to talk&#8221; suddenly feels more inviting with an emoji: &#8220;We need to talk \ud83d\ude42&#8221;. In fact, 58% of survey respondents believe using emojis at work lets them communicate more nuance with fewer words.<\/p>\n<p>Nicolas, who describes himself as a geek, tends to send very short emails. There was a time when his clipped style was regularly misread. &#8220;<i>A few emojis would probably have helped convey my actual mood,<\/i>&#8221; says this IT specialist. In his view, emojis serve a purpose. &#8220;<i>You don&#8217;t invent codes like these for nothing. They show up because they answer a real need in the way we&#8217;ve started communicating,<\/i>&#8221; he argues.<\/p>\n<h3 id=\"when-clarity-becomes-an-hr-issue\">When Clarity Becomes an HR Issue<\/h3>\n<p>This ambiguity isn&#8217;t limited to conversations between colleagues. When an employee needs to request time off, check their vacation balance, or follow up on an HR request, every murky back-and-forth costs both sides time. An <a href=\"\/en-ca\/core-hr-suite\/hr-self-service\/\"><b>HR self-service portal<\/b><\/a> removes a good share of those exchanges by giving everyone direct access to their own records.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\t\t<div class=\"blog-cta section-block themed accent yellow black\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-8 col-content\">\n\t\t\t\t\t\t<div class=\"content-wrapper themed yellow black\">\n\t\t\t\t\t\t\t<div class=\"texts\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en-ca\/meeting-info-request-HP\/\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Talk to our experts<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Talk to our experts<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t\t<section class=\"blog-content section-block black themed no-background\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-8\">\n\t\t\t\t\t\t<div class=\"top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 id=\"emojis-speed-up-communication\">Emojis Speed Up Communication<\/h2>\n<p>According to the survey, 54% of employees feel emojis make communication more efficient. Marie-Jos\u00e9e agrees. While she doesn&#8217;t think emojis read as professional, she appreciates being able to answer a colleague with a \ud83d\udc4d. &#8220;<i>I find it lightens up email threads,<\/i>&#8221; says this events professional.<\/p>\n<p>Messaging platforms have helped codify emoji use. At the tech company where Ismael works, everyone knows what \ud83d\udc40 (message read) and \u2705 (task complete) mean. &#8220;<i>It&#8217;s a language we use even with the CEOs,<\/i>&#8221; says this UX designer. That said, he never includes emojis in emails to clients.<\/p>\n<h2 id=\"emojis-build-cohesion\">Emojis Build Cohesion<\/h2>\n<p>Am\u00e9lie avoids emojis when writing to someone she doesn&#8217;t know. &#8220;<i>I wait to see what energy the person gives off, and I adapt,<\/i>&#8221; explains this account director. But once there&#8217;s a rapport, she doesn&#8217;t hold back. &#8220;<i>My face is very expressive when I talk. Emojis let me get the emotion across better and reproduce the facial expressions I&#8217;d have had if we&#8217;d been talking in person.<\/i> \ud83d\ude04 \ud83e\udd74 \ud83d\ude43&#8221;<\/p>\n<p>In a remote work context, emojis can stand in for those famous water-cooler conversations and help build connection across distance. They also support recognition and encouragement. Marking a colleague&#8217;s win with a \ud83d\udc4f or a \ud83c\udf1f takes only seconds, but it contributes to team spirit.<\/p>\n<p><b>Read more:<\/b> <a href=\"\/en-ca\/blog\/workaholism\/\"><b>Workaholism: How to Recognize and Prevent Work Addiction<\/b><\/a><\/p>\n<h2 id=\"emojis-undermine-professional-image\">Emojis Undermine Professional Image<\/h2>\n<p>Should it surprise anyone that 30% of employees never send emojis to their manager? Plenty of people feel emoticons and other playful images have no place in a professional setting. Steve is in that camp. &#8220;<i>I&#8217;m largely against it, but I feel like an old crank if I don&#8217;t include at least one. The social pressure to use emojis \u2014 now there&#8217;s a topic nobody talks about enough!<\/i> \ud83e\udee3&#8221; says this journalist.<\/p>\n<p>Researchers at the University of Ottawa set out to determine whether emojis damage how employees are perceived. They asked 243 participants to evaluate positive, negative, and neutral instant messages \u2014 some accompanied by a \ud83d\ude42 or a \ud83d\ude21 \u2014 and to judge the competence and professionalism of the sender. <a href=\"https:\/\/www.eurekalert.org\/news-releases\/1123323\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Messages without emojis were, by a wide margin, perceived as more professional<\/a>. Conversely, those paired with a negative emoji were considered inappropriate in a work context.<\/p>\n<p>The study offers an important nuance, though, one often missing from the headlines: a positive emoji paired with a positive or neutral message actually <b>improved<\/b> perceptions of the sender&#8217;s competence. What participants penalized wasn&#8217;t the emoji itself, but the mismatch between the emoji and the tone of the message. A \ud83d\ude42 attached to bad news can even come across as insincere.<\/p>\n<h2 id=\"the-verdict\">The Verdict<\/h2>\n<p>Does this mean we should avoid emojis at work? Erin L. Courtice, the study&#8217;s lead author, argues instead that they should be used thoughtfully. &#8220;<i>Emojis are not simply neutral add-ons to text messages; they can influence how others perceive us, particularly in terms of competence and appropriateness,<\/i>&#8221; explains the researcher from the School of Psychology at the University of Ottawa. Grasping their nuances is what allows them to enhance a message and strengthen ties with colleagues.<\/p>\n<p>Sarah, a talent acquisition specialist at SIGMA-HR, also believes it comes down to judgment and not overdoing it. &#8220;<i>It really depends on the context and the message you want to send. I don&#8217;t use them in formal emails, but I might include one if I have a rapport with a colleague or, for example, when a candidate accepts an offer.<\/i>&#8220;<\/p>\n<p>That balance matters especially in recruitment, where every message shapes a candidate&#8217;s impression of the organization. A <a href=\"\/en-ca\/talent-suite\/recruitment\/\"><b>recruitment module<\/b><\/a> that centralizes communications is what makes it possible to keep a consistent tone from one recruiter to the next, while leaving room for personalization where it&#8217;s warranted.<\/p>\n<p><b>Read more:<\/b> <a href=\"\/en-ca\/blog\/impact-marque-employeur-recrutement\/\"><b>Strategies and Key Metrics to Measure Your Employer Brand<\/b><\/a><\/p>\n<p>After all, if emojis can make workplace communication easier and strengthen team cohesion, why go without them? That said, it&#8217;s up to each person to use them \u2014 or not \u2014 depending on the context and their own personality.<\/p>\n<h3 id=\"to-go-further\">To go further:<\/h3>\n<ul>\n<li><a href=\"\/en-ca\/blog\/how-ai-is-revolutionizing-recruitment\/\"><b>How AI Is Revolutionizing Recruitment: A Complete Guide<\/b><\/a><\/li>\n<li><a href=\"\/en-ca\/blog\/hr-time-consuming-tasks\/\"><b>5 Most Time-Consuming HR Tasks<\/b><\/a><\/li>\n<li><a href=\"\/en-ca\/blog\/skills-based-hiring\/\"><b>The End of the Traditional Resume: The Rise of Skills-Based Hiring<\/b><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\t\t<div class=\"blog-cta section-block themed accent yellow black\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-8 col-content\">\n\t\t\t\t\t\t<div class=\"content-wrapper themed yellow black\">\n\t\t\t\t\t\t\t<div class=\"texts\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btns\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en-ca\/meeting-info-request-HP\/\"\n\t\t\t\tclass=\"button button-primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t<span class=\"button-mask\">\n\t\t\t\t\t<span class=\"mask-label\">Book a demo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"mask-extra-label\">Book a demo<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t<section class=\"blog-faq section-block black themed no-background\" data-scroll-section>\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row row-main\">\n\t\t\t\t<div class=\"col-md-8\">\n\t\t\t\t\t\n\t\t\t\t\t<h2 class=\"title-2\">FAQ\n<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row row-faq\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-8 right-column\">\n\t\t\t\t\t\t<div class=\"open-collapse-container\" data-collapser-module=\"default\">\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"94cd55c63bfe1c897bea0157467510a30\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-94cd55c63bfe1c897bea0157467510a30\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Are emojis professional?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-94cd55c63bfe1c897bea0157467510a30\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>It depends on context and consistency. The University of Ottawa study found that messages without emojis are perceived as the most professional, but a positive emoji paired with a positive or neutral message can strengthen perceptions of competence.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"6ba8f5d2fbc5cbe9eafd2feeaf70f4f41\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-6ba8f5d2fbc5cbe9eafd2feeaf70f4f41\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>What&#8217;s the main risk of using an emoji at work?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-6ba8f5d2fbc5cbe9eafd2feeaf70f4f41\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>The mismatch between the emoji and the tone of the message. A negative emoji \u2014 or a positive one attached to bad news \u2014 is perceived as inappropriate, and can even come across as insincere.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"e93c740541e74e8ee6b7536fd7a11a652\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-e93c740541e74e8ee6b7536fd7a11a652\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Can you send emojis to your manager?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-e93c740541e74e8ee6b7536fd7a11a652\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>Many people don&#8217;t: 30% of employees never send emojis to their manager. The safest rule is to observe the register the other person uses before matching it.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"49e0c4402e2d3c0803a2d2b662337d093\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-49e0c4402e2d3c0803a2d2b662337d093\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Do emojis genuinely help team cohesion in remote work?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-49e0c4402e2d3c0803a2d2b662337d093\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>They can help replace informal exchanges lost at a distance and make peer recognition easier, but they don&#8217;t replace structured opportunities to connect.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"open-collapse-wrapper\" data-collapser=\"a606e192b4a91ed0a9a07d98e0d0a34b4\">\n\t\t\t<button type=\"button\" id=\"collapseTitle-a606e192b4a91ed0a9a07d98e0d0a34b4\" class=\"open-collapse-title\" data-collapser-controller>\n\t\t\t\t<p>Does a company need an emoji policy?<\/p>\n\t\t\t\t<span class=\"toggle-btn button button-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t\t<div id=\"collapseContent-a606e192b4a91ed0a9a07d98e0d0a34b4\" class=\"open-collapse-content\" data-collapser-content>\n\t\t\t\t<div class=\"oc-content-mask\">\n\t\t\t\t\t<div class=\"oc-content-inner\">\n\t\t\t\t\t\t<p>A formal policy is rarely necessary. What does help is clarifying team-specific codes (for example, \ud83d\udc40 for &#8220;message read&#8221;) to avoid misunderstandings, especially in hybrid or multicultural teams.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Are emojis professional?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>It depends on context and consistency. 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The safest rule is to observe the register the other person uses before matching it.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Do emojis genuinely help team cohesion in remote work?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>They can help replace informal exchanges lost at a distance and make peer recognition easier, but they don&#8217;t replace structured opportunities to connect.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Does a company need an emoji policy?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>A formal policy is rarely necessary. 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Are emojis acceptable in a work setting?<\/p>\n","protected":false},"author":6,"featured_media":625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[17],"article_type":[57],"class_list":["post-627","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-future-of-work","article_type-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Emojis in the Workplace: For or Against?<\/title>\n<meta name=\"description\" content=\"Do emojis belong at work? 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